Why Is My Chromebook Keyboard Not Working

Your Chromebook keyboard might be malfunctioning due to several reasons—maybe it's a simple software glitch or a more serious hardware issue. First, try restarting your device to clear out any temporary bugs. If that doesn't work, perform a hard reset; remember to save your work to avoid losing data. Next, check your keyboard settings under Accessibility to make sure everything's configured correctly. If problems persist, use the built-in Diagnostics tool to identify specific issues. For deep-rooted hardware problems, contacting the manufacturer or visiting a certified repair center is recommended. There's more to uncover that could help pinpoint and resolve your specific keyboard issue.

Restart Your Chromebook

Before exploring more complex solutions, try restarting your Chromebook to quickly address and potentially resolve keyboard malfunctions. This straightforward step is often overlooked, yet it's a powerful initial approach to troubleshooting your device's hardware issues. A simple restart can refresh your system's operations, eliminating any temporary glitches that might be causing your keyboard to act up.

To restart your Chromebook, first, make sure you save any open files to avoid losing unsaved work. Next, click on the status area in the lower-right corner of your screen, where your account picture appears. Select the power icon, then click 'Restart'. If your keyboard is completely unresponsive, you might need to perform a hard reset. This involves turning off the Chromebook and then turning it back on. Press and hold the power button for about three seconds to power off the device. Wait a few seconds, then press the power button again to turn your Chromebook back on.

This reset process can help in resetting the keyboard functionality by clearing any minor software conflicts that could be interfering with the keyboard's normal operation. It's a quick fix that might save you a trip to the repair shop or a lengthy session of more complicated troubleshooting steps.

Perform a Diagnostics Check

To pinpoint common issues with your Chromebook keyboard, you'll want to run the built-in diagnostics available in your Chromebook settings. Access the Diagnostics section to start a series of tests that assess the functionality of each key and the keyboard's overall responsiveness.

This step is essential for identifying specific malfunctions and guiding you towards an effective solution.

Identify Common Issues

Start by performing a diagnostics check on your Chromebook by accessing the Settings and going to the Keyboard section under Diagnostics. This process helps pinpoint the root cause of your Chromebook keyboard not working.

Utilize the on-screen keyboard to continue operating your device while you troubleshoot. It's a useful tool for determining if the issue lies with the hardware or software. Carefully follow the on-screen instructions to execute various tests that assess the functionality of each key and the keyboard's overall response.

If your diagnostics reveal persistent keyboard issues, consider a hard reset as a next step, but remember to save important data first. If problems continue, contact HP support for specialized assistance.

Run Built-in Diagnostics

Access the built-in diagnostics on your Chromebook through the Settings menu to conduct a thorough check on the internal keyboard.

Once there, you'll need to navigate to the diagnostics section and select the option to test your keyboard. You'll be guided through a series of steps that involve pressing various keys to confirm they all function correctly.

Pay special attention to any keys that feel hard to press or don't register. If you encounter such issues, the diagnostics tool will help pinpoint the problem.

Should the tool indicate a persistent issue, don't hesitate to contact HP support for further guidance. Remember to keep your account details handy, as you might need to verify your identity.

Adjust Keyboard Settings

If your Chromebook's keyboard isn't responding, you should first check the accessibility features to make sure they aren't interfering with normal operation.

Next, reset your language preferences, as incorrect settings can disrupt keyboard functionality.

For both adjustments, you can find the options under the 'Advanced Settings' menu in your Chromebook's system settings.

Check Accessibility Features

To explore your Chromebook's keyboard settings, first enable the on-screen keyboard in the Accessibility section of the settings menu. This feature provides an alternative input method when your physical keyboard isn't working.

Next, delve into the keyboard settings to personalize your typing experience. You can toggle the Treat top-row keys as function keys option, which allows you to use these keys for more traditional functions like F1-F12, rather than their default Chromebook functions.

Moreover, check the language input methods within the Device tab to make sure they align with your preferences. Don't forget to utilize the Keyboard Diagnostics tool to test each key's recognition and functionality. This thorough approach can help pinpoint and resolve issues affecting your keyboard's performance.

Reset Language Preferences

Resetting your language preferences in Chromebook settings can often resolve keyboard layout mismatches and enhance typing efficiency.

When your keyboard isn't working as expected, it's important to check if the correct language settings are active. Navigate to the Chrome OS settings and find the keyboard options. Here, you can adjust the language preferences and make sure the layout matches your needs.

If mismatches persist, consider a full reset on your Chromebook. This action reverts all settings, including keyboard configurations, to their defaults.

Perform a Hard Reset

Pressing the refresh button and power button simultaneously on your Chromebook initiates a hard reset, potentially resolving keyboard malfunctions. This process is one of the primary troubleshooting steps you can undertake to address keyboard issues linked to the Chromebook hardware. The hard reset interrupts the power and forces a system restart, which can clear any temporary glitches affecting the keyboard's functionality.

When you perform a hard reset, it's important to understand that all information stored in your computer's memory will be erased, though local files and settings remain intact. This means you won't lose personal data, but the system will revert to a state that could potentially bypass any temporary software bugs causing the keyboard to malfunction.

To successfully execute a hard reset, make sure that you hold both the power button and the refresh button until the Chromebook shuts down and restarts. Once it powers back up, follow any on-screen prompts to complete the setup process. If your keyboard still isn't responding properly after the hard reset, it's advisable to contact the manufacturer for further assistance. This step ensures that any deeper hardware issues are professionally addressed.

Factory Reset Your Device

If a hard reset hasn't solved your keyboard issue, performing a factory reset may be necessary to restore your Chromebook to its original settings. A factory reset will erase all data and settings, which could be vital if persistent software glitches are the reason your keyboard doesn't work.

Before you initiate a factory reset, it's important to back up any critical files. Losing valuable data could add frustration to your troubleshooting process. Once you've secured your files, follow the manufacturer-specific steps to perform a factory reset effectively. This typically involves accessing the settings menu, selecting ‘Advanced,' and then choosing ‘Reset settings.' Look for an option that reads ‘Powerwash' or ‘Factory reset' and follow the prompts.

Seek Professional Assistance

When your Chromebook's keyboard malfunctions persist despite software troubleshooting, it's prudent to contact the manufacturer or a certified technician for professional assistance. At this stage, here are detailed steps you should consider:

  1. Contact the Manufacturer: Verify if the issue might still be under warranty. Discuss symptoms such as unresponsive function keys or the Auto-repeat feature behaving erratically. They can guide you on the next steps or possibly offer a replacement if the fault is recognized as a manufacturing defect.
  2. Certified Repair Technician: If the warranty period has lapsed, seek out a technician certified in Chromebook repairs. They possess the needed expertise to diagnose issues beyond basic troubleshooting, such as problems with the power button or keys failing to register inputs.
  3. Authorized Service Centers: Utilizing authorized centers ensures that your device is handled with the best practices in mind and preserves any remaining warranty. These professionals can also update firmware which might be affecting the keyboard's functionality, such as holding the refresh key not responding properly.
  4. Guest Account Testing: Before handing over your Chromebook, log into a guest account to see if the problem persists. This can help the technician determine if the issue is hardware-related or tied to your primary user settings.


If your Chromebook keyboard is still unresponsive after trying the outlined steps, it's important to seek professional help. Occasionally, hardware failures require expert intervention.

Remember, troubleshooting steps like restarting, adjusting settings, and resetting are effective for minor issues. However, persistent problems might indicate deeper hardware issues.

Don't hesitate to contact a certified technician who can provide a detailed diagnosis and the necessary repairs to get your Chromebook back to peak functionality.